All Dynamic Saunas we carry can be returned within 30 days of receipt and must be in new condition and with the original packaging.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. For items fulfilled via freight shipping, you may be required to place the item(s) on the pallet provided upon delivery. You'll need to provide evidence the item(s) are in a returnable condition by sending photos to support. We'll be using these photos to validate your item are in an acceptable condition for return shipping via freight.
The customer must pay all costs related to original shipping and return shipping (even if shipping was free at checkout). After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping cost, return shipping cost, and upon receiving the returned item, it'll be inspected to determine if a restocking fee is applied. If applied, the restocking fee is 25% of the original item(s) order value (value does not include discounts provided).
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
It is the customers' responsibility to confirm the product will comply with their state, county, or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
Cancelations
If an item is determined to be in-stock, cancelations must be done the same business day the order was placed. We often ship orders the business day after the order and cannot stop the shipment processes once the sauna is in route. If an item is custom-made, cancelations are not possible after 48-hours of the order; or if an item has a wait time exceeding 30 days, the customer is responsible to cover merchant transaction fees at 3%.
Cancelations can only be processed during business hours (Eastern Standard Time). If it's determined the item ordered is not in stock, on back-order, or will call, please contact us to submit your order cancelation. If a cancelation is requested the same business day as the item was shipped, the customer is responsible to cover any cost associated with shipping and also is subject to a 3% transaction fee. To be eligible for a full refund, the cancelation request must be requested prior to the business day the item was shipped.